Privacy Policy

WashOps Privacy Policy

Last updated: July 2025

1. Introduction

  • WashOps (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you opt‑in to receive SMS notifications and promotional messages from us.

    2. Information We Collect

    • Phone Number & Contact Info. When you sign up on our website or text START to +1 949‑867‑6827, you provide your mobile number, first name, and email (optional).

    • Opt‑in Metadata. We record the timestamp and IP address of your opt‑in, plus any keywords you reply (e.g. “START,” “STOP,” “HELP”).

    3. How We Use Your Information

    We use your phone number and associated metadata to:

    1. Send transactional SMS (appointment confirmations, service updates).

    2. Send promotional SMS (special offers, new services) if you’ve agreed.

    3. Manage your preferences (unsubscribe requests, HELP requests).

    Every message will include:

    • Our business name (“WashOps”)

    • A clear STOP instruction to unsubscribe

    • A clear HELP instruction for assistance

    • A disclaimer: “Msg&data rates may apply.”

    4. Opt‑in and Opt‑out

    • Opt‑in. You opt in by checking the “SMS updates” box on our signup form at https://www.washops.co or by texting “START” to +1 949‑867‑6827.

    • Opt‑out. Text “STOP” to +1 949‑867‑6827 at any time. After texting STOP, we will send one final confirmation message and you will receive no further messages.

    • Help. Text “HELP” to +1 949‑867‑6827 for assistance or to request a copy of this policy.

    5. Disclosure to Third Parties

    We may share your information with:

    • Our service providers (e.g. SMS gateway, CRM) strictly to operate our messaging program.

    • Legal authorities if required by law or to protect our rights.

    6. Data Security & Retention

    We implement industry‑standard administrative, technical, and physical safeguards to protect your data. We retain your phone number and messaging records for up to 24 months after opt‑out, then permanently delete or anonymize them.

    7. Your Rights

    Under applicable law, you may:

    • Access or correct your data by emailing [email protected]

    • Lodge a complaint with your local data protection authority.

    8. Changes to this Policy

    We may update this policy. We’ll post changes here with a revised “Last updated” date. Your continued use of our SMS service after changes signifies acceptance.

    9. Contact Us

    If you have any questions about this policy or our practices, please contact:
    WashOps Privacy Team
    Address: 931 Calle Negocio Suite F, San Clemente, CA 92672